Shipping and Return Policy
Last updated: December 2025
This Shipping and Return Policy explains how orders are shipped, delivered, returned, and refunded when you purchase from this e-commerce website (the "Website"). By placing an order, you agree to this Policy along with our Terms and Conditions.
1. Shipping Policy
1.1 Shipping Locations
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We ship to locations listed on the checkout page.
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Certain products may have shipping restrictions based on location or applicable laws.
1.2 Processing Time
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Orders are typically processed within 2–3 business days after payment confirmation.
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Processing times may vary during peak seasons, promotions, or due to unforeseen circumstances.
1.3 Shipping Methods and Delivery Time
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Available shipping methods and estimated delivery times are displayed at checkout.
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Delivery timelines are estimates and not guaranteed.
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We are not responsible for delays caused by couriers, customs clearance, weather, or events beyond our control.
1.4 Shipping Charges
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Shipping fees are calculated at checkout unless stated otherwise.
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Any additional customs duties, taxes, or import fees are the responsibility of the customer.
1.5 Order Tracking
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Once your order is shipped, tracking details will be provided via email or your account dashboard, where available.
1.6 Incorrect Address
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Customers are responsible for providing accurate shipping information.
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We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses.
1.7 Damaged or Lost Shipments
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If your order arrives damaged or is lost in transit, please contact us within 1 day of delivery or expected delivery date.
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Supporting evidence such as photos may be required.
2. Return Policy
2.1 Eligibility for Returns
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Returns are accepted within 14 days from the date of delivery for full refund and 30 days for store credit.
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Items must be unused and in original condition with all tags, packaging, and accessories intact.
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Certain items may be non-returnable, including:
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Perishable goods
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Personalized or custom-made products
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Digital products or downloadable content
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Hygiene-sensitive items (where applicable)
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2.2 Return Process
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To initiate a return, contact us at [email protected] with your order number and reason for return.
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Returns sent without prior authorization may not be accepted.
2.3 Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly delivered.
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Original shipping charges are non-refundable unless required by law.
3. Refund Policy
3.1 Refund Approval
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
3.2 Refund Method and Timing
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Approved refunds will be processed to the original payment method.
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Refund processing times may vary depending on your bank or payment provider, typically [3-4 business days].
3.3 Partial Refunds
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Partial refunds may be granted for items returned in used, damaged, or incomplete condition not due to our error.
4. Exchanges
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Exchanges are subject to product availability.
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If an exchange is not available, a refund may be issued instead.
5. Cancellations
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Orders may be cancelled within [24 hours] of placement, provided they have not yet been shipped.
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Once an order has been shipped, it cannot be cancelled and must follow the return process.
6. International Orders (If Applicable)
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International shipments may be subject to customs inspections and delays.
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We are not responsible for customs clearance delays or additional charges imposed by authorities.
7. Limitation of Liability
To the fullest extent permitted by law, we are not liable for losses resulting from shipping delays, lost packages, or return transit issues beyond our control.
8. Changes to This Policy
We reserve the right to modify this Shipping and Return Policy at any time. Changes will be effective upon posting on the Website.
9. Contact Information
For shipping or return-related inquiries, please contact us at:
Email: [email protected]